Refund Policy
Please note that ISTE will endeavour to assist participants in obtaining a visa if needed, by sending an invitation letter, but the responsibility will be of the participants and the decision rests solely with the appropriate Embassy.

Delegates in any event who cancel their registration due to special circumstances for any reason will receive refunds according to the following plan and according to the number of days from the start of the event:

Cancellation Policy Up to 60 days before the event Up to 50 days before the event Up to 40 days before the event 39 days before the event
Penalty 20% 50% 70% 100%

EXCEPTION
A refund is not possible if
– An acceptance letter has been issued (Authors only)
– The proceedings of the event have been published (Authors only)
– All matters have been finalized (accommodation/travel expenses paid for)

Visa Rejection Cases
Reason and proof of rejection must be submitted. If the reason of rejection is due to an error on our part, the participant will be refunded their full fee with a deduction of a 20% administration fee.

Documents to be issued by ISTE to acquire a visa are as follows:
* Final Acceptance Letter (Authors only)
* Visa Invitation Letter
* Invoice/proof of payment

We encourage all authors and attendees to ensure their having acquired all documents (those applicable) mentioned.

If the reason of rejection is not related to any of the aforementioned and is an error on the participant’s part, the following will apply:
* Authors: may choose to let their co-author present his/her research on his/her behalf free of charge. If the author does not have a co-author, a member of the scientific committee shall present on the author’s behalf provided a presentation pre-formatted file in “.pdf/.pptx” is submitted to organizers in advance.